SMS Solution has adapted the Offshore Development Center (ODC) model successfully with several clients. Our dedicated ODC'S have become an integral part of our clients operation where a permanent team of engineers having the desired expertise and experience are allocated to meet the clients’ needs. By focusing on a single client over an extended time frame, the dedicated ODC team gains a deeper understanding of the client’s business and technology and can begin to function as a virtual extension of the client’s software team.

SMS Solution ODC Program Management Structure

We believe that communication between SMS Solution's ODC Management and Client's Off-Shore Project Coordinator is very critical to the success of any software development in ODC. A continuous communication link is established through e-mail, telephone, fax, postal mail, teleconferencing, personal visits etc. Regular meetings, Status Reporting and Reviews are held to facilitate ODC communication. Well-defined procedures after mutual discussions are laid down for escalation of issues to ensure Issue Resolution at a maximum efficiency.

Offshore Project Phases

The Off-shore Development Center comes into operation normally in three phases:
- Initiation Phase
-Transition Phase
- Support Continuity Phase

Initiation Phase

Activities in this phase include Initial Planning and Training.In this phase, service provider's team comprising of senior member(s) will visit the Client's location. This team is responsible for collecting information for doing the initial planning. This activity is normally completed within 4-6 weeks.

Transition Phase

During this Phase, the team starts working on live support activity under the guidance of the current support team at the client's site as well as off-site.

Following additional activities take place:

- Setting up any additional infrastructure that has been identified.
- Pilot project, if any, is executed. Learning from the pilot project is incorporated in the process.
- The offshore team and the service provider in general, take on additional responsibilities.
- Any gaps in documentation or processes are continually addressed.
- Review of progress against final goals will be setup.

Support Continuity Phase

Regular support plan is prepared based on the observations and experience of the Transition phase and is given to the Client for approval.

The plan includes the following:

- Detailed description of the process
- Project staffing and responsibilities
- Reporting process and escalation procedures
- Quality and service levels

Offshore Outsourcing to India is about quality and value addition at a reduced cost.

The shift in motivation is already apparent. The fact that so many companies continue to outsource is proof of this. Along with the sheer volume of work that is pouring into the country comes recognition of the talent and expertise possessed by Indian Service Providers.
In an article featured in COMPUTERWORLD on India's prowess in the outsourcing domain, several analysts and outsourcing parties believed that cost was no longer the only reason why outsourcing to India is an attractive option. Companies in countries such as Russia and China have begun offering better rates than Indian companies.

Already many companies are outsourcing with quality rather than cost in mind. Google's recent announcement about setting up an R&D center in Bangalore reflects this new mindset. In an article featured in the E- Commerce Times, the author comments on Google's hiring practices as legendary, with the company "...reportedly selecting only graduates of the nation's top schools to be considered for employment". The company's move is motivated by the vast engineering talent pool in India and is not a cost cutting move. ("Google Eyes India R&D Facility for 2004", by Keith Regan, E Commerce Times, December 12, 2003)

Benefits of choosing SMS Solution as an outsourcing company.

When talking about offshore development SMS Solution is counted in the top notch IT giants of India. We have complete technical expertise in most of the IT skills. With huge experience and the confidence of providing you with the best quality while saving your time and budget by not less than 30-40% we are the best option for your business solution.

There are three broad areas of IT expertise:

- Business Analysis (knowing how a business works and how software can improve things);
- Technical Skills (the power cord is connected to the power supply, the power supply is connected to the heat fan, etc); and
- Offshore Development Skills (what has to happen to get some work done on time and on budget).

Our Guarantee

- Premium Quality
- Affordable Cost
- Faster Time to Market
- 24/7 Service
- Access to Critical Technology Skills