development makes business sense in every way
SMS Solution has adapted the Offshore
Development Center (ODC) model successfully with
several clients. Our dedicated ODC'S have become
an integral part of our clients operation where
a permanent team of engineers having the desired
expertise and experience are allocated to meet
the clients’ needs. By focusing on a single
client over an extended time frame, the dedicated
ODC team gains a deeper understanding of the
client’s business and technology and can
begin to function as a virtual extension of the
client’s software team.
SMS Solution ODC Program Management
We believe that communication
between SMS Solution's ODC Management and Client's
Off-Shore Project Coordinator is very critical
to the success of any software development in
ODC. A continuous communication link is established
through e-mail, telephone, fax, postal mail,
teleconferencing, personal visits etc. Regular
meetings, Status Reporting and Reviews are held
to facilitate ODC communication. Well-defined
procedures after mutual discussions are laid
down for escalation of issues to ensure Issue
Resolution at a maximum efficiency.
Offshore Project Phases
The Off-shore Development Center
comes into operation normally in three phases:
- Initiation Phase
- Support Continuity Phase
Activities in this phase include
Initial Planning and Training.In this phase,
service provider's team comprising of senior
member(s) will visit the Client's location. This
team is responsible for collecting information
for doing the initial planning. This activity
is normally completed within 4-6 weeks.
During this Phase, the team
starts working on live support activity under
the guidance of the current support team at the
client's site as well as off-site.
Following additional activities
- Setting up any additional
infrastructure that has been identified.
- Pilot project, if any, is executed. Learning from the pilot project
is incorporated in the process.
- The offshore team and the service provider in general, take on
- Any gaps in documentation or processes are continually addressed.
- Review of progress against final goals will be setup.
Support Continuity Phase
Regular support plan is prepared
based on the observations and experience of the
Transition phase and is given to the Client for
The plan includes the following:
- Detailed description of the
- Project staffing and responsibilities
- Reporting process and escalation procedures
- Quality and service levels
Offshore Outsourcing to India
is about quality and value addition at a reduced
The shift in motivation is
already apparent. The fact that so many companies
continue to outsource is proof of this. Along
with the sheer volume of work that is pouring
into the country comes recognition of the talent
and expertise possessed by Indian Service Providers.
In an article featured in COMPUTERWORLD on India's prowess in the
outsourcing domain, several analysts and outsourcing parties believed
that cost was no longer the only reason why outsourcing to India
is an attractive option. Companies in countries such as Russia
and China have begun offering better rates than Indian companies.
Already many companies are
outsourcing with quality rather than cost in
mind. Google's recent announcement about setting
up an R&D center in Bangalore reflects this
new mindset. In an article featured in the E-
Commerce Times, the author comments on Google's
hiring practices as legendary, with the company "...reportedly
selecting only graduates of the nation's top
schools to be considered for employment".
The company's move is motivated by the vast engineering
talent pool in India and is not a cost cutting
move. ("Google Eyes India R&D Facility
for 2004", by Keith Regan, E Commerce Times,
December 12, 2003)
Benefits of choosing
SMS Solution as an outsourcing company.
When talking about offshore
development SMS Solution is counted in the top
notch IT giants of India. We have complete technical
expertise in most of the IT skills. With huge
experience and the confidence of providing you
with the best quality while saving your time
and budget by not less than 30-40% we are the
best option for your business solution.
There are three broad areas
of IT expertise:
- Business Analysis (knowing
how a business works and how software can improve
- Technical Skills (the power cord is connected to the power supply,
the power supply is connected to the heat fan, etc); and
- Offshore Development Skills (what has to happen to get some work
done on time and on budget).
- Premium Quality
- Affordable Cost
- Faster Time to Market
- 24/7 Service
- Access to Critical Technology Skills